Tekion’s AI Copilot for Service was unveiled at NADA 2025, transforming dealership operations with AI-driven efficiency. The tool saves time, enhances service team productivity, and improves customer care. Early adopter Ewing Automotive Group sees significant improvements in service department efficiency.
At this year’s NADA, Tekion’s Founder and CEO Jay Vijayan introduced the AI Copilot for Service, a groundbreaking tool designed to revolutionize dealership operations. This AI-driven innovation leverages advanced technology to save time, enhance efficiency, and deliver unparalleled convenience for service teams and customers alike.
Jay Vijayan was joined on stage by Finley Ewing IV, CEO of Ewing Automotive Group, who is piloting the Copilot AI for Service. Finley shared his experience, highlighting how the tool has already made a significant difference for his dealership. “Copilot AI allows our Advisors to focus on taking care of customers and communicating with technicians to get cars through the shop faster. It’s revolutionized our Service Department,” he said.
The AI Copilot for Service empowers dealerships by automating routine tasks, streamlining communication, and optimizing service workflows. This transformational tool is part of Tekion’s ongoing commitment to innovation in automotive retail. By leveraging AI, dealerships can improve customer satisfaction, reduce wait times, and increase overall efficiency.
Q: What is the AI Copilot for Service?
A: The AI Copilot for Service is a tool designed by Tekion to transform dealership operations using AI-driven efficiency.
Q: Who is piloting the AI Copilot for Service?
A: Finley Ewing IV, CEO of Ewing Automotive Group, is piloting the AI Copilot for Service.
Q: What benefits does the AI Copilot for Service offer?
A: It saves time, enhances service team productivity, and improves customer care.
Q: How has the AI Copilot for Service impacted Ewing Automotive Group?
A: It has revolutionized their Service Department by allowing advisors to focus on customer care and communication with technicians.
Q: What is Tekion’s commitment to innovation in automotive retail?
A: Tekion continues to push the boundaries of innovation in automotive retail with tools like the AI Copilot for Service.
The introduction of the AI Copilot for Service marks a significant step in the evolution of dealership operations. By leveraging AI, Tekion aims to enhance efficiency and customer satisfaction, setting a new standard for the automotive retail industry.
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