Copilot AI Revolutionizes Service Operations: Transforming Dealerships with Efficiency and Convenience

Tekion’s AI Copilot for Service is a groundbreaking tool unveiled at NADA 2025. It leverages AI to streamline dealership operations, saving time and enhancing efficiency for service teams and customers. The tool is already making a significant impact, allowing advisors to focus on customer care and communication.

Tekion, a leading provider of automotive retail solutions, has announced the introduction of AI Copilot for Service at this year’s NADA. This innovative tool is designed to transform dealership service operations by integrating AI technology. The AI Copilot aims to save time, enhance efficiency, and deliver unparalleled convenience for both service teams and customers.
During the announcement, Jay Vijayan, Tekion’s Founder and CEO, highlighted the tool’s potential to revolutionize service departments. Finley Ewing IV, CEO of Ewing Automotive Group, shared his experience piloting the tool, noting that it has significantly improved their service operations. The AI Copilot allows advisors to focus on customer care and communication, ensuring cars are processed faster through the shop.
The tool empowers dealerships by automating routine tasks, freeing up staff to focus on high-value activities. This transformation is part of Tekion’s ongoing commitment to innovation in automotive retail. The introduction of AI Copilot for Service marks a significant step forward in leveraging technology to enhance customer experience and operational efficiency.

1. What is AI Copilot for Service?
   AI Copilot for Service is a tool designed by Tekion to streamline dealership service operations using AI technology.
2. How does AI Copilot for Service work?
   It automates routine tasks, allowing service advisors to focus on customer care and communication, thereby speeding up car processing.

3. What impact has AI Copilot for Service had on dealerships?
   It has significantly improved service operations, as noted by Finley Ewing IV of Ewing Automotive Group, who is piloting the tool.

4. Who is behind the development of AI Copilot for Service?
   The development is led by Tekion, a company known for its innovative solutions in automotive retail.

5. What are the benefits of using AI Copilot for Service?
   The benefits include saving time, enhancing efficiency, and delivering better customer experience.

The introduction of AI Copilot for Service by Tekion represents a significant advancement in leveraging AI to transform dealership operations. By automating routine tasks and enhancing efficiency, this tool is poised to revolutionize the way service departments function, ultimately benefiting both staff and customers.